Workflow Automation Build a Competitive Advantage with Automation. Workflow Automation, powered by KnowledgeSync, makes building a competitive advantage and great customer experiences possible by streamlining processes, reducing work for staff, and alerting managers of problem areas. Key Benefits of Workflow Automation with Maximizer Enterprise Identify tasks which require immediate attention and act more quickly   Ensure critical processes are never left unattended   Provide everyone with the up-to-date information necessary to do their job successfully   Save money by automating time-consuming manual processes   Discover further opportunities for customer interaction   Automate compliance Keep Tabs on Business and Act Quickly   Alerts: Gain actionable intelligence into your critical business processes, monitor your business and information in Maximizer Enterprise and other applications. Receive alerts and exception reports by email, fax, pager, PDA or phone so you can respond to time-sensitive information wherever you are.   Examples:   Lead follow-up: If a hot lead has not been contacted within a set number of days, automatically send an alert to the sales manager and schedule a follow-up call with the appropriate account manager.   Sales Management: Notify the sales manager when a sales representative loses more than a specific number of deals in a given time frame, or has deals that are more than two weeks overdue for closing.   Customer Service & Support: When more than four customer service cases are entered for one customer in a given week, send an alert to the customer support manager and the appropriate account manager.   And many more pre-configured Workflow Automation event paks, plus easily configure your own to be alerted on the critical activities in your business. Develop Business Insight on a Regular Schedule or Just-in-Time Schedule Reports: Automatically receive the reports you need to see based on a weekly or monthly schedule.   Trigger Reports: Generate and distribute reports when a certain action within Maximizer Enterprise or other application occurs. For example, if an account manager abandons or loses more than five opportunities in one week, send a sales territory forecast and phone log activity report to the sales manager. Improve Customer & Prospect Communications Dramatically Monitor Email: Respond quickly and create greater customer satisfaction by monitoring incoming emails to generic email addresses, for example sales@, customerservice@ and others to ensure that no inquiry goes unanswered with the Email Response System.   Take Action on Inquiries: Monitor incoming email messages, identify the customer’s record in Maximizer Enterprise, route the email to the appropriate account manager and append it to the customer’s record. Or create a customer service case based on message content to save time and reduce data entry errors.   Handle Unsubscribe Requests Automatically: Comply with anti-spam legislation and remove names automatically from your email campaign lists when a prospect or customer has emailed their request to opt-out or unsubscribe.   Automatic Replies: Send an automatic response to the sender based on the message content so they know that you’re actively investigating their inquiry.   Download the Workflow Automation Datasheet "Using Workflow Automation to automate processes has saved us over 25 staff hours per week in manual tasks; moreover, being able to monitor processes has enabled staff and managers to more effectively communicate customer needs to our product development groups. We are continuing to identify processes for Workflow Automation to manage for us to further decrease manual tasks and route our customers’ valuable feedback throughout our company." Chris Beasley, Systems Engineer, Lifeway Christian Resources     For more details on how Maximizer can help your business increase productivity, contact us at 603 483-5700 to request further information or a demonstration.